Truck dispatch services for small fleets:
a dispatch department without the payroll
Outsourced dispatch and back-office for companies running 2 to 50 trucks. Add capacity without adding headcount, benefits, or another desk in your office. Same 5% semi rate whether you run two trucks or fifty.
A dispatch department without the payroll
An in-house dispatcher costs salary, benefits, software, holiday cover, and a desk. This is the same function, sized to what you actually run, at a percentage that does not move with your fleet size.
Coordinated fleet planning
Your trucks are planned as a fleet rather than individually, so one truck's delivery becomes another's reload and deadhead across the group falls.
Volume leverage on rates
Consistent capacity on a lane is worth something to a broker. We use your fleet's reliability to negotiate better than any single truck could.
Centralised paperwork
One place handling carrier packets, rate confirmations, BOLs, and PODs for every truck, instead of drivers chasing documents individually.
Consolidated invoicing
Same-day invoicing across the fleet with factoring coordination, plus aging and collections follow-up so nothing sits at 60 days unnoticed.
Compliance across the fleet
IFTA, Form 2290, UCR, drug consortium, and audit-ready recordkeeping managed for every unit, with renewal dates tracked rather than remembered.
Driver support that retains drivers
A live desk overnight and at weekends means your drivers get answers instead of voicemail, which matters more for retention than most owners expect.
Outsourced truck dispatching compared with hiring a dispatcher
An honest comparison. In-house makes sense at a certain scale; below it, you are paying a salary for a desk that is empty two-thirds of every day.
| In-house dispatcher | Load Matrix | |
|---|---|---|
| Cost basis | Salary, payroll taxes, benefits, software seats | 5% of linehaul on semi equipment; nothing when trucks are idle |
| Coverage | One shift; nights and weekends need a second hire or a phone that rings in bed | Desk staffed 24/7, 365 |
| Holiday and sick cover | You | Built in |
| Ramp-up | Hiring, training, broker relationships from zero | Dispatched within 24-48 hours of paperwork |
| Scaling from 3 to 8 trucks | Second dispatcher, or one person stretched thin | Same team, same rate |
| Reporting | Whatever your dispatcher has time to put in a spreadsheet | Weekly KPI report as standard |
| Best for | Fleets large enough to keep a dispatcher busy all day, every day | 2-50 trucks, or as night and weekend cover for an in-house desk |
You manage what you can see
Weekly reporting on the numbers that actually tell you whether the fleet is working.
- Revenue per truck and per driver
- Average rate per mile by equipment and lane
- Loaded versus deadhead mile ratio
- Detention and accessorials claimed and recovered
- Broker mix and days-to-pay exposure
- On-time pickup and delivery performance
Fleet pricing
5% semi · 8% non-semi
Of gross linehaul, on the loads we book. The percentage does not change with fleet size, and there is no volume tier to negotiate into. What scales with your fleet is the service, not the rate.
- Named account manager
- Dedicated lane development
- Driver recruiting assistance
- Custom KPI dashboard
- Priority after-hours coverage
- Nothing charged on fuel surcharge
Rolling in 24 hours, not 24 days
Onboarding is deliberately boring. Four steps, one phone call, and a short document list.
Onboarding call
A 15-minute call to map your equipment, home base, preferred lanes, and the rate floor you refuse to go below.
Paperwork setup
We collect your MC authority, W-9, certificate of insurance, and factoring notice, then set you up across our broker and shipper network.
First load booked
Most carriers are rolling within 24 hours. Nothing gets booked without your approval on the rate. Ever.
Keep rolling
Your dispatcher pre-plans the next load, files the paperwork, and invoices the broker while you are still on the road.
Drivers who stopped hunting loads
Names and companies used with permission. Ask us for a reference in your lane and we will connect you.
Fleet questions
No. Our rate is set by equipment, not by fleet size: 5% of gross linehaul for semi trucks and 8% for non-semi equipment. A twenty-truck fleet and a single owner-operator pulling the same trailer pay the same percentage.
You get a named account manager and a dispatcher team sized to your fleet. We deliberately keep the truck-to-dispatcher ratio low enough that pre-planning is actually possible, and we will tell you the ratio for your account before you sign.
Yes, and several of our fleet accounts are structured that way. We commonly cover overnights, weekends, overflow, and a specific equipment type or region while your in-house team handles core hours.
For fleet accounts, yes. Because we are already handling your compliance and paperwork, we can support recruiting and onboarding without duplicating work. It is included for fleet accounts at no extra percentage.
Weekly performance reporting covering revenue per truck, rate per mile, deadhead ratio, accessorials recovered, and broker mix. Fleet accounts get a custom KPI dashboard built around the metrics you actually manage against.
Tell us about your fleet
Send your fleet size and equipment mix. We will come back with a flat-rate proposal and a realistic view of what we can do on your lanes.
Your next load is already on the board
Send us your MC number and we will pull real rates on your lanes, free, before you commit to anything.
No contract. No setup fee. Cancel with 14 days notice.